Refund policy

If your gloves are not right, you can return them within 14 days of receiving them for a refund. This policy sits alongside your rights under the Australian Consumer Law and does not replace them.

Change of mind

You can return any product within 14 days of the day you received it, as long as it is in the same condition you received it: unworn, unused, with its tags, and in its original packaging. You will also need your receipt or proof of purchase. Trying the gloves on to check the fit is fine. Racing in them is not.

You pay the return postage for a change-of-mind return. We recommend a tracked service, because we cannot refund a parcel that does not reach us.

Size exchanges

The fastest way to get the size you need is to return the gloves you have under the same conditions and, once the return is accepted, place a separate order for the new size.

Faulty or damaged items

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Please check your order when it arrives. If it is damaged, is not what you ordered, or develops a fault that is not caused by normal wear or misuse, email us straight away with your order number and a photo. We will look into it and make it right, whether that means a repair, a replacement or a refund, and we will cover the cost of returning it.

European Union cooling-off period

If your order is shipped to the European Union, you also have the right to cancel or return it within 14 days, for any reason and without giving a justification. The item must still be in the same condition you received it: unworn, unused, with its tags, and in its original packaging, with your receipt or proof of purchase.

How to return

1. Email contact@hiperspec.com with your order number and the reason for the return.
2. We will reply with the return address and instructions.
3. Post the item back within 14 days of our reply.

Please do not send anything back without contacting us first.

Refunds

Once your return arrives and has been checked, we will let you know whether your refund has been approved. If it is, we will refund your original payment method within 10 business days. Your bank or card provider may take a few more days to show the money in your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, email contact@hiperspec.com.

Pre-orders

You can cancel a pre-order for a full refund at any time before it ships. Once it has been delivered, the rest of this policy applies.

Not returnable

Sale items and gift cards cannot be returned or refunded, except where the law requires it. If you are unsure whether your item can be returned, get in touch before you send it.