Shipping policy

Standard tracked shipping is free on every order, worldwide, with no minimum spend. Orders are sent from Australia.

Dispatch

In-stock orders are dispatched within 2 business days. You will receive an email with a tracking link as soon as your order leaves.

Delivery times

Estimated delivery from the day of dispatch:

• Australia: 2 to 6 business days
• New Zealand: 5 to 10 business days
• United States, Canada, United Kingdom and Europe: 7 to 14 business days
• Rest of the world: 10 to 21 business days

These are estimates, not guarantees. Carrier delays, customs checks and public holidays can add time.

Pre-orders

Products marked as a pre-order ship on or before the date shown on the product page. You are charged when you place the order. If an order contains both pre-order and in-stock products, everything ships together once the pre-order is ready. If a pre-order is going to be late, we will email you, and you can cancel for a full refund at any time before it ships.

Duties and taxes

Orders delivered outside Australia may be charged import duties, taxes or handling fees by your country’s customs. These are not included in our prices and are your responsibility.

Gift cards

Gift cards are delivered by email, usually within a few minutes of purchase. Nothing is posted.

Address changes

Check your address carefully at checkout. If you need to change it, email contact@hiperspec.com as soon as you can. We can update an address before an order is dispatched, but not after.

Lost or delayed parcels

If your tracking has not moved for 10 business days, or your order has not arrived by the end of the estimated window, email us with your order number. We will chase the carrier and, if the parcel is lost, send a replacement or refund you.